FAQ

Q. HOW FAR IN ADVANCE DO I NEED TO BOOK A FLIGHT?

A. That depends on which flight you are booking. Often if a helicopter is available, and the heli if fuelled and ready to go we can accommodate you rightaway for a flight. For longer flights to destinations outside of Tauranga we will need to make arrangements with the location we land at i.e. Waiheke for lunch. The ladies at the Surf Shack Waihi Beach only need 15 minutes notice for breakfast or lunch.

Check out our SCENIC FLIGHT PACKAGES

Q. DO YOU OFFER CUSTOMISED HELICOPTER HIRE AND CHARTER?

A. Absolutely! We often run helicopter charter flights to many destinations, whether it be for a wedding, a proposal on a beach, or a wet lunch at Waiheke as examples, we can tailor an experience to suit your requirements.

Questions about an idea you have? Call us on: 027 315 2265 Email Us  Send Ross an SMS message

Q. DO ALL SCENIC FLIGHTS LAND SOMEWHERE?
A. No, but the majority do – the only flights that don’t are the Surf Safari, Mount Magic and White Island Flyover. The Bay Explorer is one of our client favorites with its beach landing.

Q. HOW MANY SEATS ARE AVAILABLE IN THE HELICOPTER?
A. Our Bell 206 Jet Ranger is statistically rated as the safest single-engine aircraft in the world. It carries up to 4 passengers. Our twin-engine Bell 427 carries up to 7 passengers in airconditioned luxury. Travel in safety and comfort.

Q. WHAT HAPPENS IF I CAN’T FLY DUE TO BAD WEATHER?
A. Be assured that tours booked directly with us are fully refundable if there is a cancellation due to the weather. We will do our best to work with you to reschedule your flight to suit your travel plans.

Q. WHAT SHOULD I WEAR ON THE FLIGHT?
A. All you will need is a light sweater or jacket, sunglasses, preferably closed in shoes in winter (not mandatory) and of course a camera.

Q. WHO IS THE OPERATOR OF YOUR HELICOPTER FLEET?
A. We operate under the Central Helicopters 2014 Limited Part 135 Air Operators Certificate. Adventure Helicopters is an independently owned subsidiary of Central Helicopters 2014 Limited, a publicly listed company in New Zealand. From time to time we may utilise additional operators and helicopters other than our core fleet, this will be made clear to all clients at the time of booking and flight.

Q. WHERE CAN I READ YOUR FULL TERMS AND CONDITIONS?
A. To view our terms and conditions on the website.

Q. WHAT IS YOUR CANCELLATION POLICY

A. Our full terms and conditions are listed here. Below are our cancellation conditions.

  • Cancellation greater than 30 days prior to date of travel will result in a full refund
  • Cancellation within 30 days of travel date will result in a 25% cancellation fee*
  • Cancellation within 7 days of travel date will result in a 50% cancellation fee*
  • Cancellation within 48 hours of travel date will result in a 100% cancellation fee*
  • *unless an alternative date within the next 30 days (subject to availability) is made prior to 48 hours in advanced
  • Cancellation of the booking by Adventure Helicopters due to unsuitable weather conditions or for circumstances beyond our control, will result in a full refund.

Check out our SCENIC FLIGHT PACKAGES

Questions? Call us on: 027 315 2265 Email Us
Send Ross an SMS message